Shipping policy

Shipping Policy

Last updated: 5/23/2026

This Shipping Policy applies to all purchases made through Made With Grace, L.L.C. via gracesapparel.com (“we,” “us,” or “our”).

By placing an order on our Site, you agree to the terms below.

1. Shipping Locations

  • We currently ship only within the United States.
  • We do not offer international shipping at this time.
  • We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories. Please provide a valid physical street address at checkout.

2. Processing Times

  • Order processing time: Processing can take up to 2 weeks (14 calendar days) from the date your order is placed.
  • Processing time does not include weekends or holidays and is separate from shipping (transit) time.
  • Orders placed on weekends or holidays will begin processing on the next business day.

During peak seasons, sales, or new releases, processing times may approach the full 2‑week window.

3. Shipping Methods & Estimated Delivery

After your order has been processed and shipped, typical carrier delivery times are:

  • Standard Shipping: Estimated delivery in 3–7 business days after your order has shipped.
  • Expedited Shipping (if offered): Estimated delivery in 2–3 business days after your order has shipped.

These timeframes are estimates only and are not guaranteed. Once your order has been handed to the carrier, delays due to weather, carrier volume, or other factors are outside our control.

4. Shipping Rates

  • Shipping costs are calculated at checkout based on order weight, shipping method, and destination.
  • Any available promotions (such as free shipping over a certain amount) will be clearly displayed on the Site and/or at checkout.

5. Order Confirmation & Tracking

  • After you place an order, you will receive an order confirmation email at the address you provide.
  • Once your order has shipped, you will receive a shipping confirmation email with tracking information (if available for your chosen method).
  • Please allow up to 24–48 hours after shipment for tracking information to update.

If you do not receive a confirmation email, please check your spam or junk folder, or contact us at admin@gracesapparel.com.

6. Address Accuracy & Undeliverable Packages

You are responsible for providing a complete and accurate shipping address at checkout.

  • We are not responsible for orders that are lost, delayed, or returned due to incorrect or incomplete addresses provided by the customer.
  • If an order is returned to us as undeliverable:
    • We may offer to reship the order to a corrected address (additional shipping charges will apply), or
    • We may issue a refund minus original shipping costs once the package is received back and inspected.

7. Lost, Delayed, or Stolen Packages

Once a package has been marked “Delivered” by the carrier:

  • Risk of loss passes to you, and we are not responsible for packages that are lost or stolen after delivery.

For packages that appear lost or significantly delayed in transit:

  1. Verify the shipping address and check with household members or neighbors.
  2. Contact the carrier directly using your tracking number for more information.
  3. If the carrier cannot locate the package, email us at admin@gracesapparel.com with your order number and tracking details.

We will do our best to assist, but we cannot guarantee replacement or refund for carrier‑confirmed deliveries.

8. Damaged Packages

If your order arrives damaged in shipping:

  1. Take clear photos of:
    • The outer packaging
    • The shipping label
    • The damaged item(s)
  2. Contact us within 7 days of delivery at admin@gracesapparel.com with your order number and photos.

We will review your claim and, if approved, arrange a replacement or refund in accordance with our Return & Refund Policy.

9. Changes or Cancellations

We begin processing orders as quickly as possible.

  • Order changes or cancellations may not be possible once an order has been submitted.
  • If you need to change or cancel your order, email us immediately at admin@gracesapparel.com with your order number.
  • If the order has already shipped, you may need to follow our Return & Refund Policy once you receive the package.

10. Returns & Exchanges

Shipping charges are non‑refundable, except in cases where we have made a clear shipping error (such as sending the wrong item).

For information on returning items after delivery, please refer to our Return & Refund Policy on gracesapparel.com, which is incorporated into this Shipping Policy by reference.

11. Contact Us

For any questions regarding this Shipping Policy or your order:

Made With Grace, L.L.C.
Email: admin@gracesapparel.com
Website: gracesapparel.com
Based in: Michigan, United States